DELIVERY

We can deliver your items to any address, whether your home, place of work or a friend’s address. Please ensure you complete the desired delivery address during the checkout process.

Our Next Day and Special Delivery options are tracked services and requires a signature. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel.

If you have any problems with your delivery, please contact us at office@rawspiritchocolatecompany.co.uk

FREE DELIVERY

We currently offer free standard UK delivery on orders over £25.

DELIVERY TIMES

Orders placed before 11am are generally despatched same day. We aim to despatch all orders within 24hrs of receiving (excluding weekends and UK Bank Holidays). All estimated delivery times are from point of despatch, and not from time of placing order. If you have an extra special order, please contact us at office@rawspiritchocolatecompany.co.uk to avoid any disappointment.

UK Delivery

– Royal Mail 1st Class (1-3 Days) £1.99

— Royal Mail 2nd Class (2-5 Days) £1.50

– DPD Delivery (Next Day) £7.00

– Royal Mail Special Delivery (Next Day pre 1pm) £8.99

Europe Delivery

– Royal Mail Standard (3-5 Days) £8.99

– Royal Mail Tracked + Signed (3-5 Days) £12.99

ROW inc USA Delivery

– Royal Mail Standard (7-10 Days) £15.99

– Royal Mail Tracked + Signed (7-10 Days) £17.99

TRACKING YOUR ORDER

When your order has been despatched you will receive an automated email. If your delivery service is a tracked service, the email will include your tracking number which can be entered on the relevant shipment tracking website.

DELIVERY INFORMATION

Our UK standard shipping orders are shipped via Royal Mail 1st Class. Our next day shipping is shipped via DPD/Interlink. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next day delivery from time of despatch.

All our International deliveries are shipped via Royal Mail. For International orders, delivery times will vary accordingly by destination. We ask customers outside the EU to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

Destination

Royal Mail

Next Day Delivery

UK

1 – 3 days

1 day

Europe

3 – 5 days

ROW

7 – 10 days

ACCEPTED PAYMENT METHODS

We accept the following payment methods: Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, Paypal and Apple Pay.

PAYING FOR YOUR ORDER

Payments must be made at the time of placing an order. Our payment pages are secured using SSL security. We are confident this provides the most secure method of handling your payment.

Our payment processors, Stripe™ and PayPal™ will carry out the necessary card verification processes and we will check your contact details and availability of the goods on receipt of your order. If we are unable to supply any goods for any reason, we will inform you as soon as possible and we will provide you with a refund for these goods within 2 working days.

The price to be paid for your order is that displayed at the final checkout stage.

Once your payment has been authorised, it will be debited. You will receive confirmation of payment and your unique order number via email. If your payment is not authorised, you may be given the opportunity to try again or use a different payment method. No payment will be deemed to have been received until we have received cleared funds. Payment will generally be charged before we despatch your order.

If you order goods from our site for delivery outside of the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.